Shipping & Payment Policies
The Orange Company Online is set up to take immediate online orders through the following modes of payment:
- Domestic and international credit cards, issued by banks and institutions that are part of the Visa and MasterCard Network
- Visa Debit cards
From select banks in India. A full list is available at the time of Check Out and prior to making payments for purchases.
Please note that for Visa and MasterCard you will require to submit your 16-digit credit card number, card expiry date and a 3-digit CVV number (on the back of the card), when you make an online transaction using your Credit Card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. For American Express Cards you will be required to give your 15-digit card number and a 4-digit code. The Credit Card transaction will appear on your bank statement as a payment to Net Distribution Services Pvt. Ltd.
In pricing policy
All products on this website are processed in Indian Rupees and are inclusive of all taxes. Our products are liable for GST in India.
Payment Security
All transactions at The Orange Company Online are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with The Orange Company Online is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendors, where all payments are processed in real-time, for your security and immediate peace of mind.
You can tell if your browser is in secure mode at “Checkout”, by looking for the padlock icon at the bottom corner or at the end of the address bar of your browser window.
Out Of Stock items
We apologize for the inconvenience this may cause. If your item is out of stock, we will contact you within 03 business days to discuss how you would like the order to be handled. The Orange Company Online does not back order, that is, we do not accept orders which we cannot fulfil immediately.
Cancellation by the customers
If you wish to cancel your order, you can do so by sending us an email on info@theorangecompany.in within 24hours of placing the order. You can also call our Customer Care on +91-9548523875 (Timings: 10am - 6pm IST), within 24hours of placing the order. Once orders have been dispatched, they cannot be cancelled. In case of cancellation of the order within the timeline, you will be charged 2%as payment gateway charges and the balance will be refunded to the cardholder and credited through the same payment instrument in 7-10 working days or as per the Bank’s guidelines.
Shipping policy
Purchases are shipped from our warehouse in Mathura by courier.
Due to COVID-19, we cannot commit on delivery timelines. We do request you to bear with us in the case of slight delays. Please refer to our Covid Safety Measures Policy* for more details. As per safety protocols while we are currently accepting online orders to ship within India and worldwide, due to the changing nature of the situation, we reserve the right to pause deliveries to any country at any time if so warranted.
Order Deliveries Will Be Made Between
- 10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays.
- Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. However, the brand takes no responsibility for goods signed by an alternative person.
- Certain courier partners may request an OTP to complete delivery. This will need to be provided for completion of delivery. OTP will be sent to the number inputted at time of placing the order.
- The Orange Company is not responsible for damage after delivery.
- For all claims for shortages or damages must be reported to customer service within 48 hours of the day of delivery.
- Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
- *Orders placed on Sunday will be dispatched within 48 hours.
- *Not applicable on public holidays
We accept cash on delivery.