Frangipani & Vanilla Hydrating shower scrub

TOC Assurance: At The Orange Company, our products are 100% natural, non-toxic, not tested on animals, and unadulterated without the use of parabens, sulphates, synthetic fragrances, and any such chemicals. Our team pledges to follow sustainability rules as well as to cease animal cruelty and child labour. Every order and confirmation of their dispatch times may vary according to the product’s availability. Please refer to our policies for more.

Payment Options

The Orange Company Online is set up to take immediate online orders through the following modes of payment:

• Domestic and international credit cards, issued by banks and institutions that are part of the Visa and MasterCard Network
• Visa Debit cards

From select banks in India. A full list is available at the time of Check Out and prior to making payments for purchases.

Please note that for Visa and MasterCard you will require to submit your 16-digit credit card number, card expiry date and a 3-digit CVV number (on the back of the card), when you make an online transaction using your Credit Card. You should also have enrolled your Credit Card with VBV (Verified by Visa) or MSC (MasterCard Secure Code) to complete the transaction. For American Express Cards you will be required to give your 15-digit card number and a 4-digit code. The Credit Card transaction will appear on your bank statement as a payment to Net Distribution Services Pvt. Ltd.

In pricing policy 
All products on this website are processed in Indian Rupees and are inclusive of all taxes. Our products are liable for GST in India.

Payment Security
All transactions at The Orange Company Online are protected by SSL (Secure Sockets Layer) and Secure Data Encryption using a 1024-bit process. Any information you enter when transacting with The Orange Company Online is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that we follow the best security practices adopted by major online vendors, where all payments are processed in real-time, for your security and immediate peace of mind.
You can tell if your browser is in secure mode at “Checkout”, by looking for the padlock icon at the bottom corner or at the end of the address bar of your browser window.

Out Of Stock items
We apologize for the inconvenience this may cause. If your item is out of stock, we will contact you within 03 business days to discuss how you would like the order to be handled. The Orange Company Online does not back order, that is, we do not accept orders which we cannot fulfil immediately.

Cancellation by the customers
If you wish to cancel your order, you can do so by sending us an email on info@theorangecompany.in within 24 hours of placing the order. You can also call our Customer Care on +91-9548523875 (Timings: 10am - 6pm IST), within 24 hours of placing the order. Once orders have been dispatched, they cannot be cancelled. In case of cancellation of the order within the timeline, you will be charged 2%as payment gateway charges and the balance will be refunded to the cardholder and credited through the same payment instrument in 7-10 working days or as per the Bank’s guidelines.

Shipping policy
Purchases are shipped from our warehouse in Mathura by courier.
Due to COVID-19, we cannot commit on delivery timelines. We do request you to bear with us in the case of slight delays. Please refer to our Covid Safety Measures Policy* for more details. As per safety protocols while we are currently accepting online orders to ship within India and worldwide, due to the changing nature of the situation, we reserve the right to pause deliveries to any country at any time if so warranted.
Order Deliveries Will Be Made Between

• 10:00 AM – 6:00 PM Monday – Saturday. Excluding public holidays.
• Goods will need to be signed for upon delivery. If you cannot be there to sign for your delivery please suggest an alternative i.e. a family member, colleague, neighbor, etc. However, the brand takes no responsibility for goods signed by an alternative person.
• Certain courier partners may request an OTP to complete delivery. This will need to be provided for completion of delivery. OTP will be sent to the number inputted at time of placing the order.
• The Orange Company is not responsible for damage after delivery.
• For all claims for shortages or damages must be reported to customer service within 48 hours of the day of delivery.
• Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before making payments.
• *Orders placed on Sunday will be dispatched within 48 hours.
• *Not applicable on public holidays.

Cash on Delivery
We accept cash on delivery.

Returns and Refunds Policy
If you claim a leakage in the product or if it was damaged during the delivery process, please send us an email with the following details, within 48 hours of the delivery date. We will issue a product exchange for any product that is returned in a saleable and undamaged condition, in its original packaging and can be verified to be damaged/faulty. Please allow one to three weeks from the day you return your package, for your exchange request to be fully processed and closed.

 Please write to us within 48 hours of receiving the product that you would like to exchange or refund at info@theorangecompany.in with the following details:

• Complaint Order Number
• Invoice number
• Details of your request or complaint
• Images or videos to support the complaint with Batch details clearly visible as below, without which we cannot process the request
• In case the product is not sealed/ leakage/ broken products –clear images or video of the non-sealed/ leaking/ broken products along with clear images or video of spillage (if any), mono-carton and outer packaging images too. Please also send images to show the seal has been tampered with if that is the claim along with the above.
• In case the product received is empty or volume of the product is less or product is missing in the package or a wrong product has been delivered- clear images or video of the empty/ faulty/ product with less volume/ or product missing/ or wrong product delivered along with clear images or video of spillage (if any wherever applicable), mono-carton and outer packaging images too.
• In case the internal packaging and the outer packaging received is very dirty- clear images or video of the complete open package received along with clear images or video of the mono-carton and outer packaging

Once all the details are received, it would take our team 07 working days to revert on the complaint/ query/ issue. In case an exchange is approved for your complaint, you will be informed of the same with an authorization number, and a reverse pick-up of the product will be arranged. In the case of a product refund, once your request is approved the refund will reflect in your account within 10-15 days and you will be sent an email confirming the same.

All products to be exchanged must be sent back to us packed in the same packaging as it was received in and physically accompanied in the reverse pick-up by the original receipt and a document that states the following:

• Address of dispatch
• Name & Address of the customer
• Order number
• Contents of the package

Please also email this document and share an image of the reverse pick-up consignment (inside and outside packaging) with our Customer Care representative who you have been in touch with on email.

Once the package is received by our warehouse team the exchange order will be processed within 24 hours. You will then be informed of the new consignment tracking details. The Orange Company Online is not responsible for damage after delivery.